Privacy Policy
Harmony Vacation Homes Rental L.L.C.
Effective 28 October 2026
This Privacy Policy explains how Harmony Vacation Homes Rental L.L.C. ("Harmony", "we", "us" or "our") collects, uses, shares and protects personal data when you use harmony-dubai.com, contact us, request or make a booking, stay in a property managed by us, or otherwise interact with our services.
It is designed for guests, prospective guests, the people included in their bookings and website visitors. It does not replace the privacy policy of an online travel agency, payment provider or other independent third party that may also process your data.
1. Who We Are
The data controller is Harmony Vacation Homes Rental L.L.C., License Number 864877, a holiday-home operator based in Dubai, United Arab Emirates. For privacy questions or requests, contact us at info@harmony-dubai.com.
We seek to process personal data in accordance with applicable UAE privacy laws and the regulatory obligations that apply to holiday-home operators in Dubai.
2. Personal Data We Collect
The information we collect depends on how you interact with us and the services requested. The main categories are set out below.
We may also receive information from third parties. For example, if a booking is made through Airbnb, Booking.com or another online travel agency, a channel manager, an agent, a corporate booker, a referral partner, or a person booking on your behalf, we may receive the booking and contact details that they provide to us. Payment providers may provide confirmation of payment, refund or chargeback status and transaction references.
The main guest is responsible for ensuring that all information provided about other guests is accurate and that they have authority to provide it to us. This includes information about children included in a booking where that information is necessary for registration, the stay or a legal requirement.
3. How We Use Personal Data
We use personal data only where there is a valid reason to do so, including to:
• respond to enquiries; issue quotations; assess, confirm, amend or cancel bookings; process payments and refunds; and communicate about the stay;
• verify identity, register guests, arrange building access, manage check-in and check-out, provide support, and administer deposits, damage or incident reports;
• comply with legal, regulatory, tax, accounting, insurance, safety, security, fraud-prevention and DET or other authority requirements;
• protect our guests, staff, properties, systems and rights; investigate suspected misuse, fraud or breaches of our terms; and resolve disputes;
• maintain and improve our website and services, using technical data and aggregated information where appropriate; and
• send marketing messages only where permitted by law and in accordance with your preferences.
Depending on the purpose, our basis for processing may be the performance of a booking or other contract, compliance with a legal obligation, your consent, or our legitimate interests in operating a safe and effective holiday-home business, provided those interests do not override your rights.
4. How We Share Personal Data
We do not sell or rent personal data. We share it only where necessary, lawful and proportionate, including with:
• the Dubai Department of Economy and Tourism, police, immigration, courts, regulators and other authorities where required or permitted by law;
• building management, reception, security, community or facility-management providers where guest registration, access, parking or property rules require this;
• payment processors, banks and payment-service providers to process or verify payments, refunds, deposits or chargebacks;
• our operational service providers, such as check-in teams, housekeeping, maintenance, IT, communications, accounting, professional advisers, insurers and fraud-prevention providers, who need relevant information to provide their service;
• property owners where this is necessary to manage the property, address an incident or comply with an owner or management agreement; and
• online travel agencies, channel managers, agents or corporate bookers in relation to the booking made through them.
When we use service providers, we expect them to process personal data only for the relevant service and to apply appropriate confidentiality and security measures. We may also disclose information when required to establish, exercise or defend legal claims, prevent harm or fraud, or in connection with a business reorganisation or transfer, subject to applicable law.
5. Payment Information
Harmony may accept cash, bank transfer and card payments. We keep the information needed to confirm and account for a payment, such as the payment method, amount, date, payment status, receipt and transaction reference. Where card payments are processed through a payment provider, card details are handled by that provider under its own privacy and security arrangements. We do not intentionally retain full card numbers or card-security codes unless a payment provider requires us to process them directly.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies. Necessary cookies help the website work, maintain security and remember essential settings. Functional, analytics or marketing cookies may help us understand website performance, improve content or measure the effectiveness of advertising.
Where required, we will seek your consent before setting non-essential cookies. You may change cookie preferences through the website controls, where available, or through your browser settings. Blocking some cookies may affect website features. Third-party content such as maps, social-media links or embedded services may set their own cookies and is governed by the relevant provider's policy.
7. Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to provide the stay, respond to an enquiry, maintain records, comply with legal and regulatory obligations, resolve disputes and protect our rights. Booking, guest-registration, identification and financial records may need to be retained for the periods required by applicable law or regulatory requirements. When information is no longer needed, we will delete it, anonymise it or securely isolate it in accordance with our retention procedures.
8. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to authorised personnel and service providers who need the information for their role. No system or transmission method is completely secure, and we cannot guarantee absolute security. If you believe that information provided to us has been compromised, please contact us promptly at info@harmony-dubai.com.
9. International Transfers
Some of our suppliers, booking platforms, communications providers or technical systems may process personal data outside the United Arab Emirates. Where this happens, we will take reasonable steps to use appropriate safeguards and protections as required by applicable law.
10. Your Rights and Choices
Subject to applicable law and any lawful exceptions, you may ask us to:
• confirm whether we process your personal data and provide access to it;
• correct incomplete or inaccurate information;
• delete or restrict certain processing of your information;
• withdraw consent where processing is based on consent; or
• stop direct marketing communications.
To make a request, email info@harmony-dubai.com with enough information for us to identify your booking or enquiry. We may ask for proportionate evidence of identity before acting on a request, particularly where it concerns identification documents, payment information or another person's data. We may retain information where this is necessary to comply with law, protect our rights or complete an ongoing booking, payment or dispute process.
11. Marketing Communications
Operational communications such as booking confirmations, payment reminders or receipts, check-in instructions, safety notices and responses to active enquiries are necessary to provide our services. You cannot opt out of these while an enquiry, booking or related obligation remains active.
Marketing communications, including offers and news about our properties or services, are optional. You may opt out at any time by using an unsubscribe option in the message where available or by emailing info@harmony-dubai.com. Opting out of marketing does not affect operational communications.
12. Children and Other Guests
A booking may include children and other guests. We collect and use their information only to the extent necessary for the booking, guest registration, building access, safety or legal compliance. The main guest must not provide unnecessary information about another person and must ensure that they are entitled to provide the information to us.
13. Third Party Websites
Our website or communications may link to third-party websites, booking platforms, payment providers or social-media services. Their privacy practices are governed by their own policies, and Harmony is not responsible for those policies or sites.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems or legal obligations. The updated version will be posted on harmony-dubai.com with a revised effective date. Material changes may also be brought to your attention where appropriate.
15. Contact Us
For privacy questions, requests or concerns, contact:
Harmony Vacation Homes Rental L.L.C.
License Number 864877
Dubai, United Arab Emirates
Email: info@harmony-dubai.com
Website: harmony-dubai.com
16. Language
This Privacy Policy may be made available in languages other than English for convenience only. If there is any inconsistency or difference of interpretation between the English version and a translated version, the English version shall prevail, to the extent permitted by applicable law.
Effective 28 October 2026
This Privacy Policy explains how Harmony Vacation Homes Rental L.L.C. ("Harmony", "we", "us" or "our") collects, uses, shares and protects personal data when you use harmony-dubai.com, contact us, request or make a booking, stay in a property managed by us, or otherwise interact with our services.
It is designed for guests, prospective guests, the people included in their bookings and website visitors. It does not replace the privacy policy of an online travel agency, payment provider or other independent third party that may also process your data.
1. Who We Are
The data controller is Harmony Vacation Homes Rental L.L.C., License Number 864877, a holiday-home operator based in Dubai, United Arab Emirates. For privacy questions or requests, contact us at info@harmony-dubai.com.
We seek to process personal data in accordance with applicable UAE privacy laws and the regulatory obligations that apply to holiday-home operators in Dubai.
2. Personal Data We Collect
The information we collect depends on how you interact with us and the services requested. The main categories are set out below.
Category | Examples | Why we use it |
Identity and registration | Name, nationality, date of birth where required, passport, Emirates ID or visa information, and the details of each overnight guest. | To verify guests, arrange check-in and meet legal or DET registration requirements. |
Booking and stay | Property, stay dates, guest count, arrival and departure information, access or parking details, requests, deposits and any reported damage or incident. | To administer the reservation and provide a safe, supported stay. |
Payment records | Payment method, amount, status, receipt, refund and transaction reference. Card payments may be processed by a payment provider. | To confirm, administer and account for payments and prevent fraud. |
Communications | Emails, WhatsApp messages, calls and other service communications, complaints, support requests and feedback. | To respond, document service issues and improve our operations. |
Technical data | IP address, browser, device and interaction data, plus cookies or similar technologies used by the website. | To keep the website secure, functional and, where permitted, understand website performance. |
We may also receive information from third parties. For example, if a booking is made through Airbnb, Booking.com or another online travel agency, a channel manager, an agent, a corporate booker, a referral partner, or a person booking on your behalf, we may receive the booking and contact details that they provide to us. Payment providers may provide confirmation of payment, refund or chargeback status and transaction references.
The main guest is responsible for ensuring that all information provided about other guests is accurate and that they have authority to provide it to us. This includes information about children included in a booking where that information is necessary for registration, the stay or a legal requirement.
3. How We Use Personal Data
We use personal data only where there is a valid reason to do so, including to:
• respond to enquiries; issue quotations; assess, confirm, amend or cancel bookings; process payments and refunds; and communicate about the stay;
• verify identity, register guests, arrange building access, manage check-in and check-out, provide support, and administer deposits, damage or incident reports;
• comply with legal, regulatory, tax, accounting, insurance, safety, security, fraud-prevention and DET or other authority requirements;
• protect our guests, staff, properties, systems and rights; investigate suspected misuse, fraud or breaches of our terms; and resolve disputes;
• maintain and improve our website and services, using technical data and aggregated information where appropriate; and
• send marketing messages only where permitted by law and in accordance with your preferences.
Depending on the purpose, our basis for processing may be the performance of a booking or other contract, compliance with a legal obligation, your consent, or our legitimate interests in operating a safe and effective holiday-home business, provided those interests do not override your rights.
4. How We Share Personal Data
We do not sell or rent personal data. We share it only where necessary, lawful and proportionate, including with:
• the Dubai Department of Economy and Tourism, police, immigration, courts, regulators and other authorities where required or permitted by law;
• building management, reception, security, community or facility-management providers where guest registration, access, parking or property rules require this;
• payment processors, banks and payment-service providers to process or verify payments, refunds, deposits or chargebacks;
• our operational service providers, such as check-in teams, housekeeping, maintenance, IT, communications, accounting, professional advisers, insurers and fraud-prevention providers, who need relevant information to provide their service;
• property owners where this is necessary to manage the property, address an incident or comply with an owner or management agreement; and
• online travel agencies, channel managers, agents or corporate bookers in relation to the booking made through them.
When we use service providers, we expect them to process personal data only for the relevant service and to apply appropriate confidentiality and security measures. We may also disclose information when required to establish, exercise or defend legal claims, prevent harm or fraud, or in connection with a business reorganisation or transfer, subject to applicable law.
5. Payment Information
Harmony may accept cash, bank transfer and card payments. We keep the information needed to confirm and account for a payment, such as the payment method, amount, date, payment status, receipt and transaction reference. Where card payments are processed through a payment provider, card details are handled by that provider under its own privacy and security arrangements. We do not intentionally retain full card numbers or card-security codes unless a payment provider requires us to process them directly.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies. Necessary cookies help the website work, maintain security and remember essential settings. Functional, analytics or marketing cookies may help us understand website performance, improve content or measure the effectiveness of advertising.
Where required, we will seek your consent before setting non-essential cookies. You may change cookie preferences through the website controls, where available, or through your browser settings. Blocking some cookies may affect website features. Third-party content such as maps, social-media links or embedded services may set their own cookies and is governed by the relevant provider's policy.
7. Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to provide the stay, respond to an enquiry, maintain records, comply with legal and regulatory obligations, resolve disputes and protect our rights. Booking, guest-registration, identification and financial records may need to be retained for the periods required by applicable law or regulatory requirements. When information is no longer needed, we will delete it, anonymise it or securely isolate it in accordance with our retention procedures.
8. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to authorised personnel and service providers who need the information for their role. No system or transmission method is completely secure, and we cannot guarantee absolute security. If you believe that information provided to us has been compromised, please contact us promptly at info@harmony-dubai.com.
9. International Transfers
Some of our suppliers, booking platforms, communications providers or technical systems may process personal data outside the United Arab Emirates. Where this happens, we will take reasonable steps to use appropriate safeguards and protections as required by applicable law.
10. Your Rights and Choices
Subject to applicable law and any lawful exceptions, you may ask us to:
• confirm whether we process your personal data and provide access to it;
• correct incomplete or inaccurate information;
• delete or restrict certain processing of your information;
• withdraw consent where processing is based on consent; or
• stop direct marketing communications.
To make a request, email info@harmony-dubai.com with enough information for us to identify your booking or enquiry. We may ask for proportionate evidence of identity before acting on a request, particularly where it concerns identification documents, payment information or another person's data. We may retain information where this is necessary to comply with law, protect our rights or complete an ongoing booking, payment or dispute process.
11. Marketing Communications
Operational communications such as booking confirmations, payment reminders or receipts, check-in instructions, safety notices and responses to active enquiries are necessary to provide our services. You cannot opt out of these while an enquiry, booking or related obligation remains active.
Marketing communications, including offers and news about our properties or services, are optional. You may opt out at any time by using an unsubscribe option in the message where available or by emailing info@harmony-dubai.com. Opting out of marketing does not affect operational communications.
12. Children and Other Guests
A booking may include children and other guests. We collect and use their information only to the extent necessary for the booking, guest registration, building access, safety or legal compliance. The main guest must not provide unnecessary information about another person and must ensure that they are entitled to provide the information to us.
13. Third Party Websites
Our website or communications may link to third-party websites, booking platforms, payment providers or social-media services. Their privacy practices are governed by their own policies, and Harmony is not responsible for those policies or sites.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems or legal obligations. The updated version will be posted on harmony-dubai.com with a revised effective date. Material changes may also be brought to your attention where appropriate.
15. Contact Us
For privacy questions, requests or concerns, contact:
Harmony Vacation Homes Rental L.L.C.
License Number 864877
Dubai, United Arab Emirates
Email: info@harmony-dubai.com
Website: harmony-dubai.com
16. Language
This Privacy Policy may be made available in languages other than English for convenience only. If there is any inconsistency or difference of interpretation between the English version and a translated version, the English version shall prevail, to the extent permitted by applicable law.