Terms and Conditions

Welcome to Harmony Vacation Homes!

Please find below our Terms and Conditions, applicable to all reservations made online on our website https://harmony-dubai.com (hereinafter – the Website), directly with our reservations department through email, or with our agent at one of our properties.

1. Definitions

The Company ("We", "Us", "Our side") - Harmony Vacation Homes Rental L.L.C, commercial license 864877, managing properties for short-term rental in accordance with DTCM rules and regulations.
The Property ("Accommodation") - refers to studio, apartment, penthouse or villa in question, managed by the company and booked by the guest.
The Guest ("You", "Your", "Client", "Tenant") - refers to any individual, group or organisation booking the property from the company, and to all persons mentioned in the booking form.
Booking ("Reservation") - the booking requested by the guest and confirmed by the company in email or written form.
Breach - any breach or failure to comply with the outlined Terms and Conditions by the guest.
Confirmation - the confirmation of the booking issued by the Company and provided to the guest.

2. Rates, Payment and Booking Terms

Non-refundable Rates:
Reservations require full prepayment at the time of booking and are non-refundable. Please note, the total price of the reservation will be charged if is cancelled or in case of no show.

Standard Rates:
Reservations require 50% prepayment to confirm the booking, with balance required to be paid before or on check-in. The guest can cancel free of charge up until 10 days before arrival. The guest will be charged 50% of the total price if they cancel within 10 days before arrival. Please note, the total price of the reservation will be charged in case of no show.

Monthly Rates:
Reservations require 20% prepayment to confirm the booking, with balance required to be paid before or on check-in. The guest can cancel free of charge up until 10 days before arrival. The guest will be charged 20% of the total price if they cancel within 10 days before arrival. Please note, the total price of the reservation will be charged in case of no show.

The booking will become effective only upon receiving an email confirmation from the company. If you do not receive a confirmation email, please contact us.
For all rates, full payment must be completed and received on our side by check-in. Otherwise, access of the guest to the property might be delayed or denied.
Payment can be made via bank transfer, credit card (online or in-person at the building) or in cash. Supported currencies are AED, USD and EUR - exchange rate to AED will be provided on the payment day.
Making prepayment constitutes acceptance of the company Terms & Conditions published on our website and enters into force once the reservation is confirmed from our side.

3. Additional Costs

Tourism Dirham Fee - in accordance with Decree No. (17) of 2013 a guest staying at hotels, resorts, hotel apartments, guesthouses, budget hotels, floating hotels, holiday homes, and other hotel establishments as specified by the Dubai Tourism and Commerce Marketing, will be charged the Tourism Dirham Fee for each night of occupancy, AED 10 per bedroom. This will be reflected in the total reservation price. Tourism Dirham Fee is charged for the first 30 consecutive nights of the booking.

Value-Added Tax (VAT) - as per UAE law starting from 1st of January 2018, there is a 5% VAT implemented in addition to the tourism fees, which will be reflected in the total reservation price.

Security deposit of AED 1000/1500/2000 (depending on the property) will be collected in cash at check-in. Security deposit is refunded at check-out if there is no losses or damages to the property/amenities. Any losses, excessive mess and/or damage to the property will result in a deduction from the security deposit to cover replacement, cleaning and/or repair costs. In the event of amount of the replacement or repair exceeding the amount of collected security deposit, the guest will be charged additional amount to cover all additional expenses as deemed necessary.

4. Cancellation/Refund Policy

For Standard and Monthly rates, cancellation is free up to 10 days before the check-in date. If cancellation is requested less than 10 days before the check-in date, prepayment is non-refundable. If cancellation is requested during the stay, the full amount paid is non-refundable. For Non-refundable rate there is no free cancellation period. For all rates, there is no refund in case of the no-show.

If cancellation is caused from our side during your stay due to the booked property being unavailable or due to force majeure reasons, we will make full refund of remaining paid days of your stay. Alternatively, we will offer you another property of same or higher category for the period of your stay. In this case there will be no refund from our side. If we offer a property of lower category, the agreement must be reached between two parties or we will make the aforementioned refund. No refund can be claimed on travel-related or other costs or losses (transport tickets, tests, visa costs, etc.).

5. Arrival and Departure

Only those persons whose name is listed in the booking form can stay in the property. The number of persons must not exceed the number of sleeping places indicated on the website and in the booking form. In case more persons stay in the property than was confirmed at the time of booking, the company has the right to cancel the reservation with no refund, or alternatively apply additional charges for each extra guest.

All guests are required to send via email their Passport or National ID photos at least 24 hours prior to arrival, and will be required to display the same documents during check-in. If Passports or National IDs are not provided, access to the property might be denied.

The property will be available to the guest for check-in from 15:00 (3PM) onwards on the reservation starting date. The check-out time is at 11:00 (11AM). Early arrival (from 9:00) and late departure (before 18:00) can be arranged for an additional fee, subject to availability. A request should be made 48 hours prior to arrival/departure. In case of unrequested late check-out the company has the right to charge the guest up to a full day cost at the current rate. Naturally we will always try to accommodate your needs when our calendar permits.

All keys and access cards must be returned at the end of your stay. Unreturned or lost keys and cards will be replaced and charged to the guest at listed prices.

6. Property Amenities

Each apartment is equipped with at least:
Electronics and appliances: TV with remote controller, TV channels box, high-speed WiFi router, iron, hairdryer.
Bedding and towels: one linen bed set, one mattress cover and pillow protector(s) (per bed); two hand towels, two bath towels (per bathroom, excluding maids and guest bathroom).
Kitchen: microwave, toaster, electric kettle, cookware, cutlery and crockery.

Please keep all appliances, lighting, air-conditioning, hot water etc. switched off unless in use. Access to the booked property and to all of its facilities (including water, electricity, WiFi and AC) will expire on the check-out date indicated in reservation, unless the rent is extended and paid in full for the next period (subject to availability and a new agreement reached between the company and the guest).

7. Property Rules

Pets can be allowed upon request, depending on the particular property in question, and with an additional security deposit of 2500 AED. Costs to rectify any damages caused by pets, including but not limited to: scratches, cuts, urine and noticeable stains, will be deducted from the security deposit.
Smoking inside the property is strictly forbidden. A non-negotiable penalty of 500 AED per each bedroom will be charged to fumigate the property if evidence of smoking is found inside the unit. Smoking is allowed only on the balconies equipped with ashtrays. Strictly do not dispose of cigarette buds from the balcony.
Partying, loud music, and other actions which can cause disturbance to other residents/neighbours are not allowed.

8. Housekeeping Services

Cleaning service is provided upon submitted request on weekly basis and is complementary. It includes general cleaning, kitchen and bathrooms wash, change of bed linens and towels. Cleaners have access to your apartment without permission unless requested otherwise. The company is not responsible for any missing items, valuables, and advise to keep personal belongings in a secure place. Cleaning schedule can be affected by public holidays and other events.

9. Maintenance and Inspection

We are responsible for the property issues that are not caused by the guest(s), neighbours or building or government authorities. It is our responsibility to keep the property in good condition, with working amenities and electronics, such as: air conditioning, hot water, internet connection, and electricity. All issues connected to property should be reported by email with apartment number and clear description of the problem. The guest gives the permission for maintenance team or property management person(s) to access the property at any time for inspection or resolving the maintenance problem.

Our obligation is to resolve any problem or provide the guest with a same category apartment within two working days after receiving the email. In this case any complaints or refund requests are not applicable. Otherwise the appropriate agreement should be reached between the two parties.

10. Common Areas

Please respect the neighbours. It is your responsibility to follow building/residential rules in common areas, such as: lobby, outdoor pool, parking, beach, etc. You must not cause problems or discomfort to other residents during your stay. Strictly no parties, loud music, alcohol or drugs consumption, staying naked or inappropriately dressed in common areas. Breaking any of these rules will cause report to security and the police and lead to an immediate check-out from the property with no refund. Any penalties imposed on the company by the building management services, police or other authorities as a result of rules violation by the guest, will be charged to the guest.

The company is not responsible for common areas, building facilities, building maintenance issues, or parking area and vehicle safety. This cannot be the term for complaints and refunds from our side.

11. Guest Personal Obligations

The company is not responsible for any injury, illness, death, loss, fault caused by the guest or any other third party to the guest during the stay. Visa conditions, tests, medical and car insurance are under obligation of the guest. We are not responsible for any problems caused by the absence of these documents. The company is not responsible for any personal belongings of the guest lost or forgotten in the property.

The confirmed booking implies the acceptance by the guest and the company of these Terms and Conditions in full. The company has the right to request the guest to leave the property, without any refund or prior notice, if there is a breach in the outlined Terms and Conditions, building community policies or UAE laws.

The aforementioned Terms and Conditions shall be governed by the UAE law and the parties agree to the exclusive jurisdiction of the Courts of The United Arab Emirates.